Digital Landfill

On the prowl for disconnects Between Systems of Record and Systems of Engagement...

Here's one from AirCanada.

I got a convincing phishing spam theoretically from AirCanada today.  I thought I would help them out and let them know about it via email.  Here is the auto response...

This is to confirm that we have received your  correspondence and there is no requirement to re-submit your information. Our processing time is currently 25 business days for general customer concerns, 25  business days for baggage related issues and up to 4 weeks for baggage tracing. We will make every effort to respond sooner.  

We appreciate your patience and understanding as you await our response.

25 business days for an email reply?

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Some Do-It-Yourself Guides that might be useful to readers...

1. How to Achieve Best Practices: Records Management
2. How to Conduct a Social Business Assessment
3. How to Unclog Your Business by Automating Content-Intensive Process
4. How to Assess Scanning and Capture Requirements
5. Automating ERM with SharePoint
6. How to Develop Taxonomies to Support Navigation, Information Discovery, and Findability
7. Enterprise Content Management: Impact on Collaboration and Social Business
8. How to Use SharePoint as a Self-Help Knowledge Center