[As is the case with our 8 things series, the opinions expressed in the 5 myths guest columns are those of the guest contributor and not necessarily mine or AIIM's. This guest post is by Shiraz Ahmed, CEO of ITAZ Technologies. As usual, contra perspectives welcome.]
Isn't it ironic that with advancing technology, we are quick to spend on 'cool' gadgets for personal use though they do not yield any financial return in most cases; but we are reluctant to invest in technology that is proven to yield a return in the short-to-medium term? This also holds true when it comes to moving a business to the paperless model. Let us look at five myths about paperless offices that prevent organizations from adopting electronic document management, and consequently miss out on the benefits that such technology brings.
Myth #1: Dedicated IT staff are required to maintain a DMS application.
Reality -- This is fast becoming a thing of the past. Modern software applications can be simple to install and easy to maintain. Today’s document management software is designed on a task-based model. That means software developers place themselves in your shoes and learn what organizations want from the solution. What comes out is a solution that you can deploy, use and manage by yourself.
Myth #2: Employees will resist the move.
Reality -- Well, employees will certainly be wary at first. They have been working with paper for years and are comfortable with the system. But the first time they find a document in seconds, they will begin to appreciate the system. Additionally electronic document management systems make business processes more structured. This means your staff will quickly find themselves more efficient than before. Paper-centric processes tend to take the focus off the result and shift it to the process. If there is one thing that electronic document management does, it puts the focus back to where it belongs - results.
Myth #3: Managing documents electronically is less secure than paper based processes.
Reality -- Controlling access to paper-based documents is possible only by locking filing cabinets and restricting entry to rooms that house document archives. How many filing cabinets would you unlock in a day if you needed to retrieve a couple of dozen documents? And almost every time you retrieve a document, you would need to file it back and lock the cabinet. So long as the cabinet is unlocked or open, all files and documents are together accessible to those around. Document management software replaces this cumbersome and unsecure process with document-level access control, using passwords, document encryption, assigning of permission-based roles to users etc. This almost guarantees that your documents, folders and indeed the entire document management system stay secure from unauthorized access and use.
Myth #4: ROI can be achieved only in the long term.
Reality -- As you make the switch from paper-based processes to digital processes, gains from time savings and improved efficiency can be immediate. Apart from this, your need for paper as well as related consumables, cabinets, storage space etc. will fall significantly. This will result in huge cost savings. Although putting in place a document management system means you need to invest in a scanner and document management software, you could recover it in a matter of months. Read the white paper Measuring ROI on a Document Management System to know more about this.
Myth #5: Paper use must be totally eliminated to achieve a paperless office.
Reality -- The move to a paperless office is always a gradual one. No doubt, minimizing paper consumption is one of the milestones on the road to achieving a paperless office; but the bigger gains are made through electronic document management and process automation. There will always be certain documents that are required by applicable laws to be in paper form. Electronic document management helps you reduce paper consumption significantly so that managing the few documents that are left in paper form hardly takes any effort.
Now that these myths have been dispelled, here are five steps to going paperless…
- Determine the size of your paper-based document archive
- Study the work processes in your organization
- Invest in and roll out document management software to match these needs
- Digitize your paper archive by scanning the documents
- Organize documents to make them easily retrievable and design workflows to expedite business processes.
Adopting the above five steps will ensure that you do not miss out on these technological advances made in the area of business management. The coolest gadget in town will now be your office laptop or PC!
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About the Author -- Shiraz Ahmed is the CEO of ITAZ Technologies which he founded in 1999. ITAZ develops and markets Document Management Software products which are extremely simple to use. ITAZ’s products Globodox and Sohodox have enabled organizations in over 50 countries to reap the benefits of document management without incurring large investments.
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Other 5 myths guest posts
5 myths about working with information in the 21st century
5 myths about records management
5 myths about enterprise social media
5 myths about SharePoint records management
5 myths about electronic document management for small business
5 myths about collaboration in the enterprise
5 myths about document automation and electronic document creation
5 myths about document management
5 myths about the CMIS standard
5 myths about taxonomy and SharePoint
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