In an ideal world, managing content in a single ECM system would be the simplest way to provide employees with a single point of access. However, even those organizations committed to the Big ECM concept may well have content repositories in ERP, CRM and HR systems, as well as specific line-of-business applications. Although content can be migrated from these systems to a secure repository, or in some cases can be managed-in-place as records, the first step is to provide visibility to this information from a common information access portal – particularly for those who do not have a client license to access the application.
For a full copy of the AIIM State of the ECM Industry Report, go to http://www.aiim.org/research.
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