With a multi-thread of conversations and comments, whose task is it to file the official record? It is interesting to see that 12% of our respondents are automatically capturing important emails to a dedicated email management system, and a further 6% are capturing to a document management or ECM system. It goes without saying that the 39% who file important emails in personal Outlook folders are failing to share important knowledge, hampering e-discovery processes, and putting the corporate record at risk.
We also asked how long emails are retained. 27% have no policy, including 25% of the largest organizations. Where a policy does exist, 23% delete after a given number of months, 26% keep indefinitely, and for 51%, it depends on the content of the email.
For a full copy of the AIIM State of the ECM Industry Report, go to http://www.aiim.org/research.
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