Interesting InformationZen post on the generational challenges introducing ECM systems. Why not join in the conversation?
I'm having a tough time with this one...how to introduce ECM to an older generation of workers that isn't as comfortable with sharing information as my gen. My challenge is:
-Some of the team is resisting changes to shared online content and insist on having separate copies of documents, not allowing automated version control, wikis, process flows, collaboration, or records compliance tools to work for us.
-Some team members have a hard time seeing the benefit of using ECM and CRM tools and my boss doesn't really understand the benefits either. Sr. Leadership seems to have a good grasp of the importance of ECM, which sometimes creates the perception that I'm not following the chain of command (exec comes to me for questions about ECM, then sends memo mandating process changes based on our conversation).
-Some of the issues seem to be influenced by my age and a perception that I lack experience in their industry or I "just don't understand" (I have almost 10 years experience in project and content management, but less than a year with this company/industry). Some of the older employees seem intimidated by me and "hide" their information, perhaps because they are afraid I'm going to take their job. The sad part is that this behavior is perceived by management as resistant to change and inefficient, so they very well may be on the chopping block if they don't get with the program.
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