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    December 03, 2010

    Future of Enterprise IT

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    Posted at 11:53 AM in Compliance and records management, Industry statistics and research, Web 2.0 | | Comments (1) | TrackBack (0)

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    December 01, 2010

    8 Reasons "Social Email" is The Ideal Enterprise 2.0 Enabler

    People are drowning in digital overloaded.  We’re sitting at our desks switching programs some 37 times an hour, the New York Times reports.  Dealing with too much information, and Alt-tabbing constantly between too many incredibly-useful-but-disjointed tools (email, instant messaging, Google Docs or Microsoft SharePoint document sites, and video conferencing) is a constant metal locomotion that robs us of our ability to focus.

    Sorely missing is a unifying platform which bring these social and collaboration tools into a unified context, where people can easily learn about the people their communicating with; pick and choose the most convenient way to connect with other people; and then archive the conversation.  Facebook’s new Social Inbox may very well serve this purpose at home, but what about at work? 

    I believe the unifying platform for the foreseeable future will be "social email."  Here’s why:

    1 -- People fritter away hours every work day in their email client, slogging through messages and managing calendar appointments and tasks.  According to a recent People – Onthego survey, the average information worker spends 3.3 hours a day dealing with e-mail, and 65 percent keep their e-mail client open all the time. 

    2 -- Documents are the byproduct of most business collaboration, and most people share documents as email attachments.  According to a recent uSamp survey, 83 percent of business email users prefer to ping pong attachments left and right.  Essentially, people use email as a personal document repository, instead of using a library service for check in, check out, and versioning control.  The inevitable result is document chaos, with multiple iterations of a document swelling your Inbox and festering there long after the document is done.

    3 -- Facing the shock of a major IT change, many business users dig in their heels and resist it with all their might -- especially when it requires a change in work habits. The common adage, “If it ain’t broke, don’t fix it,” is alive and kicking in corporate offices.  The corollary, then, is to keep IT simple, and as much as possible, stick with what people know.

    4 -- Your list of colleagues and their contact information is rooted in email. The most natural place to collaborate is where your social graph resides. Duh.

    5 -- Social email is what people want.    Turning "email pain" into an "email pane" enables you to hover over a sender’s name to learn about the person who sent you an email.  You can see if she’s available to collaborate, and initiate an email exchange.  Or, if needed, you can quickly move to a higher-bandwidth communication channel, without having to open multiple windows in order to reach other applications.

    6 -- ECM systems that depend on SharePoint will be ineffective if you can’t get people to upload document attachments on SharePoint.  Intercepting and uploading email attachments is an elegant way to populate SharePoint, without interfering with business user’s work habits. The ability drag emails to upload them in SharePoint is a must, if you want email correspondence to be an integral part of the record.

    7 -- In the evolutionary world of business, the most adaptable product survives. The email client is one such resilient technology.  Because Gmail, Outlook, and Lotus Notes have all embraced an extensible architecture, third-parties like Mainsoft and and Mashin can easily develop and distribute their own add-ons.

    8 -- You already own email. It is far more practical to extend it than to rip and replace it with an unproven technology that your business users will resist, anyways.  Or do you prefer to live on the edge?

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    Today's guest blogger is David Lavenda. For the past 20 years, David has served as an executive for a number of high-tech companies, including his current position as Vice President of Marketing for Mainsoft and  co-founder of Business Layers, an identity management company.  David is also a technology expert blogger for Fast Company and DistractedEnterprise.com.  In his free time, he is pursuing advanced studies in STS (Science, Technology, and Society) - focusing on the research of online behaviors.

    He can be reached on LinkedIn and Twitter:

    Mainsoft, the creator of harmon.ie (pronounced harmony), has been delivering, cross-platform enterprise solutions since 1993. Since its inception, Mainsoft has generated over $120M of revenues through OEM relationships with some of the largest software vendors including Oracle Siebel, SAP Business Objects, IBM Rational, IBM Cognos, Mentor Graphics, Cadence Design and ESRI.

     

    Posted at 04:58 PM in 8 things, Compliance and records management, ecm, sharepoint, Web 2.0 | | Comments (4) | TrackBack (0)

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    November 23, 2010

    8 Reasons why Santa Claus Needs Cloud-Based Document Management

    Screen shot 2010-11-23 at 1.01.02 PM In an interview with Santa (), today's guest blogger KnowledgeTree identified 8 reasons why Santa needs document management in the cloud.

    1 -- Reduction in Paper.

    Santa receives millions and millions of letters each year and has always done his part when it comes to recycling. However, an online document management system that accepts uploaded letters and stores emails will take Santa’s green initiatives one step further by eliminating the need for paper altogether. The cumulative impact on reducing global warming will make the polar bears very happy!

    2 -- Elimination of IT Infrastructure.

    Winter temperatures at the North Pole average around −30 °F. The brutal cold wreaks havoc on Santa’s existing data center. Where most servers need to be kept cool to operate efficiently, Santa’s servers need to be kept warm — at considerable cost. With a cloud-based DMS, Santa can reduce his energy costs, avoid technology obsolescence, and reduce the support burden on his IT elves.

    3 -- Accessibility of Documents.

    Although Santa stays close to home for much of the time, he has a killer travel schedule one night a year. Rather than having to pop in to a FedEx/Kinkos to receive a fax on Christmas Eve, Santa can retrieve any document he needs from KnowledgeTree while he’s on the go.

    4 -- Integration of Scanning and Capture Capabilities.

    It’s not enough just to scan documents to reduce paper. In Santa’s case, he’ll use KnowledgeTree with scanning and capture solutions to extract wish list and location information from every letter. The captured information can populate metadata fields and kick off workflow processes for the manufacturing and route planning elves. 

    5 -- Increased Compliance.

    It’s well known that Santa’s trip is tracked by NORAD through satellite systems, high-powered radars and jet fighters. What’s less known is that Santa also coordinates his flight plans with civil aviation authorities so that airplane pilots and passengers are not startled at the sight of his sleigh. With online document management, Santa can share the latest version of his flight plans with the various aviation authorities around the world, preventing near miss situations.

    6 -- More Productive Work Environment.

    Automating manual processes using document-based workflow will make it possible for the elves to spend less time on repetitive administrative tasks and more time on toy-making. Santa anticipates that these efficient elves will be happier and more satisfied with their work, and break into song more often.

    7 -- Increased Customer Satisfaction.

    The happy and efficient elves will make fewer mistakes in specifying, manufacturing and routing the toys for proper delivery. With routine tasks flowing smoothly, the quality of work will increase, with a direct effect on customer satisfaction as more children receive exactly what they asked for.

    8 -- Better Collaboration and Sharing.

    The ability to share documents with anyone makes it possible for Santa’s workshop to communicate and collaborate more closely with suppliers and shippers. Invoices, purchase orders and shipping manifests are all coming online and can be quickly reconciled by warehouse elves.

    -----

    Today's blog post was contributed by the nice folks at KnowledgeTree, who note that they have received word today (http://www.knowledgetree.com/blog/santa-xmas-document-management-workflow) that Santa Claus has selected KnowledgeTree for online document management, storage and collaboration. Many of the processes associated with the holiday season will be transformed by this technology, making North Pole operations more efficient and resulting in happier and more satisfied children worldwide.

    While the typical document management software user works in an accounting, legal, or sales and marketing setting, Santa has organizational challenges that are no different or less demanding.  Santa told us he’s extremely pleased with the prospect of using the cloud-based DMS to ease his yearly burden, and urged us to spread the word that he really would prefer letters uploaded directly into KnowledgeTree. For every letter Santa receives via his KnowledgeTree instance, KnowledgeTree will donate $1 to the Food Bank of Central and Eastern North Carolina? The charitable contribution is an important part of our campaign and was featured in the press release. 

     

    Then we heard him exclaim, as he continued on his rounds, “Merry Christmas to all, and I’ll see you in the cloud!”  To view an infographic charting Santa’s customized workflow for letters from children, please visit: http://www.knowledgetree.com/blog/santa-xmas-document-management-workflow.

     

     

     

     

    Posted at 01:04 PM in 8 things, ecm, Web 2.0 | | Comments (1) | TrackBack (0)

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    November 08, 2010

    Presentations for everyone! the Future of #ECM, the #Channel, Facebook and more...

    This is that time of year when many of us are on the speaking circuit, running around feverishly trying to make the world safe for content and document management.

    I thought I would share some of these with the readers of this blog.  Enjoy.

    [BTW, for organizations interested in a keynote on information management, let me know...]

    At the Alfresco Developers Conference...

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    At AIIM Document Management Service Providers Executive Forum (an awesome event this year, by the way...)

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    At the Texas State Records and Archivists conference in Austin (a great event, BTW)...

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    At the ImageSource Nexus 2010 conference (perhaps the best organized vendor conference I've been to in years...)

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    For an ARMA Northern Virginia chapter dinner...

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    Posted at 02:19 PM in 8 things, Compliance and records management, ecm, Industry statistics and research, Web 2.0 | Permalink | Comments (0) | TrackBack (0)

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    October 20, 2010

    Systems of Record and Systems of Engagement -- Initial Task Force Findings Released

    AIIM and nine leading companies on the content and information management space have been working with noted author Geoffrey Moore (Dealing with Darwin, Crossing the Chasm, Inside the Tornado, The Gorilla Game and Living on the Fault Line) over the past 3 months to develop a consistent vision of the future of content management.

    The findings of this Task Force will be released in two parts.  The first part was released yesterday (see http://www.aiim.org/Resources/Press-Releases/40797 for the release and http://www.aiim.org/futurehistory to download the presentation). The second part (an Information Roadmap 2010-2015) will be released in November.

    The Task Force findings speak for themselves -- we look forward to the discussion they will create. I'd also like to get some discussion going on this blog.

    At the core of the Task Force materials is a focus on understanding the difference between what we are calling Systems of Record and Systems of Engagement. Given that Geoffrey Moore was an advisor to this work, it should come as no surprise that we spent some time thinking about where Systems of Record and Systems of Engagement are relative to "the chasm" and what this means for how the market will develop in the years ahead.

    Clearly the former (Systems of Record) is "post-chasm" -- a mainstream market in which the focus is now on platforms and standardization and quantifying ROI. The core customer is IT. Risk minimization and cost minimization through process automation are the core. Systems of Record have become a necessary piece of core infrastructure for organizations of any scale. This is the world of Enterprise Content Management.

    On the other hand, Systems of Engagement are clearly "pre-chasm." The "business," not IT is driving them. ROI is not a driving force and is not even addressing the right question. For Systems of Engagement, the core questions are revenue focused rather than expense focused. How do I enable my knowledge workers to design and redesign processes quickly? How do I engage customers in meaningful dialogue? How do I implement social solutions...1) quickly; 2) responsibly; and 3) in the context of a meaningful business purpose? This is the world of Social Business Systems.

    As background to all of this, here are a few of my thoughts on the past -- and future -- of the content management.

    A brief history...

    1990-2000

    In the early pre-chasm stages of Systems of Record, success in the vendor community was achieved by focusing on particular pain-intensive processes of mission importance to specific departments (i.e., Documentum and new drug applications). The core customer was the business, often at odds with IT. 

    The net result was the creation of information silos particular to specific problems and departments. Solutions were expensive and complicated, but that wasn't important because a) the specific problem was so enormous and the benefit received was great; b) the number of people who needed to use the solutions was small; c) the core customer was departments with Global 2000 companies (or their equivalent in government). 

    2000-2010

    As the market matured four things happened to change the economics and structure of the market for systems of record solutions and help move this market across the chasm.

    1. In the wake of a dramatic increase compliance and risk-based concerns (Enron, SarBox, FRCP), organizations realized that they needed better control over their silos.
    2. SharePoint disrupted the market by entering at the low end.
    3. Users realized that they were spending too much on all of their silos.
    4. Users realized that they could only automate across departments if they did something about the silos.

    The net-net of this was rapid consolidation of the supplier community. At least at the Global 2000 level, ECM technologies (which previously had never really been enterprise solutions despite the name) came to be viewed as a core platform in the enterprise stack. User frustration with disconnected information silos (which could not be ripped out because they were performing mission critical document-centric processes) created pressure for CMIS. The core ECM players struggled with whether to play in this new enterprise platform space or to become application players. The core customer for ECM within Global 2000 companies shifted from the business to IT. The mainstreaming of the platform market created fertile ground for the emergence of open source solutions.

    The entry of SharePoint into the market brought document technologies into the range of SME organizations, particular in the context of basic document and collaboration capabilities (i.e., as a replacement for shared drives and project team collaboration).  A new content/document market opened up in SME organizations. This was very similar to the initial pre-chasm ECM market (i.e., a focus on core and departmental applications), with the primary difference that the core customer in this case was also IT. As awareness of the true cost and complexity of SharePoint has grown in the SME market, a disruptive "sub-wave" has emerged in the form of cloud-based document solutions (Box.net, Dropbox, Google Apps).

    2010 and beyond...

    We are on the verge of another massive market disruption, driven by the following factors:1. The most significant economic challenge of the past 50 years;2. The bleed of consumer technologies (and the expectations they carry) into the enterprise; and3. The proliferation of mobile technologies and availability of bandwidth.

    According to Gartner, in absolute dollars, most organizations spend less today on IT than they did in 2008. Gartner believes that through 2015 a recession-era mentality of paying for future investments from the cost savings obtained from existing IT operations will prevail.

    The net-net of the above is that CEOs are forcing a shift in NEW IT spending away from core process automation and risk mitigation and toward: 1) greater business responsiveness and dexterity; and 2) customer engagement.

    The key technologies (Systems of Engagement) at the heart of this transition are social and collaborative in nature (Social Business Systems). They are largely pre-chasm in terms of maturity. Successful use cases are largely undefined and organizations are pushing implementation not because the ROI of doing so has been established, but because they feel they can gain competitive early mover advantage. The core customers are on the business side, with IT often resisting adoption.

    The key to driving greater business dexterity and responsiveness is pushing greater productivity and decision speed among the middle tier of knowledge workers in organizations. Earlier spending on systems of record largely benefitted the "top" of the organization by providing consistent reporting and eliminated headcount at the "bottom" of the organization by automating previously manual processes.
    Most of this spending left knowledge workers largely untouched. With the exception of providing computing, bandwidth, and the Office suite, organizations did little to improve how knowledge workers share information or speed business decisions. Social Business Systems within the firewall (among employees) or through the firewall (with partners) has the potential to dramatically improve flexibility and responsiveness and thus drive business growth and innovation. This trend will accelerate with the entry of Millennials into the workforce. 

    At the same time, social content outside the firewall is redefining the nature of customer relationships. Often driven by marketing, organizations are using public networks like Facebook and Twitter and Linked In to engage customers, usually with little or no thought as to how this will integrate with existing back-end systems of record.

    Core customers of both of the above are on the business side. Solutions are often implemented around rather than through the IT department. There is little relationship between what is going on in either of these situations and legacy systems of record.

    The challenge for AIIM (and for those in the ECM space) is threefold:

    1. Those driving spending on pre-chasm Social Business Systems (the business) are not the same as those driving spending on post-chasm ECM solutions (IT and legal);
    2. The most active Social Business Systems players do not care about the same things or even use the same language as those in the ECM space.
    3. Within the Global 2000, rationalization of current legacy spending is likely to be the source of funding for new spending on Social Business Systems.

    It's going to be an interesting ride.

     

    Posted at 09:00 AM in ecm, sharepoint, Web 2.0 | | Comments (5) | TrackBack (0)

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    October 19, 2010

    Investment in Knowledge Workers Critical to Economic Recovery - #socialmedia

    Social Business Systems will represent the next frontier of IT investment

    Silver Spring, MD - According to a new report by AIIM and noted author Geoffrey Moore (Dealing with Darwin, Crossing the Chasm, Inside the Tornado, The Gorilla Game and Living on the Fault Line), one of the keys for economic recovery lies in aggressive investment in Social Business Systems designed to dramatically improve the productivity of middle tier knowledge workers. These "Systems of Engagement" enhance the ability of knowledge workers to quickly cooperate with each other in order to improve operating flexibility and customer engagement.  

    "We have spent the past several decades of IT investment focused on deploying 'systems of record.'  These systems accomplished two important things," notes Moore. "First, they centralized, standardized, and automated business transactions on a global basis, thereby better enabling world trade.  Second, they gave top management a global view of the state of the business, thereby better enabling global business management.   Spending on the Enterprise Content Management technologies that are at the core of Systems of Record will continue -- and will actually expand as these solutions become more available and relevant to small and mid-sized organizations. However, there is also a new and revolutionary wave of spending emerging on Systems of Engagement -- a wave focused directly on knowledge worker effectiveness and productivity. Social Business Systems are at the heart of Systems of Engagement."  

    According to AIIM Chair Lynn Fraas, Vice President of Crown Partners, "Social Business Systems provide a means for organizations to build on their investment in content management solutions. Increasingly, Systems of Record have become a necessary but not sufficient prerequisite for business success. In the future, organizations will differentiate themselves based on how well they deploy Social Business technologies to improve organizational flexibility and better engage customers. These Social Business technologies are transforming customer engagement through such consumer facing tools as Facebook, LinkedIn, and Twitter. They are simultaneously creating new models of employee and partner collaboration, cooperation and conversation within organizations -- models that will eventually replace e-mail as the primary means of internal collaboration."

    According to Moore, "The first wave of spending left knowledge workers mostly on their own. We gave our workers laptops, connectivity, email, and the Office suite, and told them to go be more productive.  The world of consumer social technology has given our workforces a taste of what is possible beyond this kind of rudimentary e-mail driven collaboration.  Given the pressures that global business models are putting on collaboration and coordination across enterprise boundaries, the demand for increased capabilities is escalating rapidly.  The implications of this for IT organizations and CIOs are revolutionary -- organizations need to quickly get in front of this curve or they run the risk of getting run over by it.  We are on the cusp of a new wave of investment in Social Business Systems that will focus on providing knowledge workers with the tools to collaborate with a business purpose."

    [My commentary -- We are not just talking about collaboration for collaboration's sake. Nor are we talking about companies tentatively setting up Facebook fan sites or Twitter accounts to appear to be "social." We are talking about the strategic deployment of Social Business Systems that can help organizations improve the flexibility and responsiveness of their core processes and be more responsive to customers. As organizations implement these Social Business Systems, they need to meet three criteria: 1) How to do so quickly; 2) How to do so responsibly; and 3) How to do so in a way that achieves a business purpose.]

    This first report focuses on the evolution of systems of record and systems of engagement and the implications of this evolution for senior IT executives.  The analysis was reviewed by 20 CIOs and IT executives from major corporations and government agencies and by a Task Force of executives of nine major companies -- Alfresco, EMC, Hyland Software, IBM, Iron Mountain, Kodak, Microsoft, OpenText, and Oracle. To download a summary of the key findings, go to this link -- www.aiim.org/futurehistory.

    The second report -- scheduled for release in early November, will provide an Information Roadmap for the next 5 years for IT and business executives. 

    About AIIM

    AIIM (http://www.aiim.org) is the community that provides education, research, and best practices to help organizations find, control, and optimize their information. For over 60 years, AIIM has been the leading non-profit organization focused on helping users to understand the challenges associated with managing documents, content, records, and business processes. The AIIM community includes over 65,000 users and professionals. Contact: John Mancini at .

    About TCG Advisors

    TCG Advisors (http://www.tcg-advisors.com) is a consulting firm specializing in a set of challenges common to technology companies and technology-related sectors, where rapid changes in market dynamics force frequent adjustments in corporate strategy. The recurrent demon here is inertia on the old vector, the recurrent frustration inability to get traction on the new one. Its practice is devoted to meeting this challenge.

    About the Task Force Members

    Alfresco Software (http://www.alfresco.com) is the open platform for social content management. The platform combines the innovation of open source with the stability of a true enterprise-class platform, at a tenth of the cost of legacy ECM solutions. The Alfresco content platform uses a flexible architecture to provide document management, web content management, records management and social collaboration to customers and partners in 40 countries. Headquartered in London, Alfresco was founded in 2005 by a team of content management veterans including the co-founder of Documentum, John Newton, and former COO of Business Objects, John Powell. Media contact: Susan McCarron   

    Eastman Kodak Company -- Kodak's Document Imaging business is an industry leader and digital innovator committed to helping businesses and organizations capture, manage, archive, and deliver critical information. Kodak takes a holistic approach to making information instantly meaningful by providing a full complement of scanner hardware, capture software, application-specific solutions and services.  Kodak products are supported by Kodak-delivered service and support.  More information about Kodak document imaging scanners, capture software and services is available at www.kodak.com/go/docimaging. Media contact:  Jack Kasperski, ,  .

    EMC Corporation (NYSE: EMC) is the world's leading developer and provider of information infrastructure technology and solutions that enable organizations of all sizes to transform the way they compete and create value from their information. Information about EMC's products and services can be found at www.EMC.com. Media contact: Liza S. Goldberg, , .

    Hyland Software -- Founded in 1991, Hyland Software is the world’s second largest independent enterprise content management (ECM) software vendor. Today, people at more than 9,400 organizations in 67 countries have the time to do the things that really add value thanks to OnBase, Hyland’s flagship ECM suite. Available on-premises or on-demand (known as hosted, in the cloud or SaaS), OnBase installs quickly, cost effectively and is designed to grow with organizations. Learn more at http://www.hyland.com. Media contact: Vikki Meldrum,  , .

    IBM -- Enterprise content management solutions from IBM help companies make better decisions, faster by managing unstructured content, optimizing business processes and helping to satisfy complex compliance requirements. To help you work smarter with more flexibility, we offer a comprehensive portfolio of leading solutions and services, including industry solutions from IBM Business Partners. Our deep ECM capabilities can support your company’s information agenda, allowing you to use information as a strategic asset through better business and IT alignment. IBM has provided ECM solutions to more than 13,000 companies, organizations and governments around the world, helping them remain competitive through new intelligent innovation. Media contact: Steve Milmore, , .

    Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks and inefficiencies of managing their physical and digital data. The company's solutions enable customers to protect and better use their information--regardless of its format, location or lifecycle stage--so they can optimize their business and ensure proper recovery, compliance and discovery. Founded in 1951, Iron Mountain manages billions of information assets, including business records, electronic files, medical data, emails and more for organizations around the world. Visitwww.ironmountain.com or follow the company on Twitter at for more information. Media contact: Christian T. Potts, , .

    Microsoft -- Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.  For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

     Open Text -- Open Text, the preeminent enterprise content management software solutions company, helps organizations manage and gain the true value of their business content. Open Text brings two decades of expertise supporting 100 million users in 114 countries. Working with our customers and partners, we bring together leading Content Experts to help organizations capture and preserve corporate memory, increase brand equity, automate processes, mitigate risk, manage compliance and improve competitiveness. For more information, visit www.opentext.com. Media contact: Richard Maganini, ,

    Oracle content management software is a unified enterprise content management platform that enables customers to leverage industry-leading document management, Web content management, digital asset management, and records management functionality to build their business applications.  Building a strategic enterprise content management infrastructure for content and applications helps customers to reduce costs, easily share content across the enterprise, minimize risk, automate expensive, time-intensive and manual processes, and consolidate multiple Web sites onto a single platform.  For more information about Oracle content management software, visithttp://www.oracle.com/goto/contentmanagement. Media contact: Greg Lunsford, , .

     

    Posted at 04:58 PM in ecm, Industry statistics and research, sharepoint, Web 2.0 | | Comments (2) | TrackBack (0)

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    October 04, 2010

    #GoogleVoice, I'll miss you

    OK, I am finally ready to give up on my affair with Google Voice for the time being.

    I confess I strayed from the conventional voice mail for my cell phone for a sexier offering. I had a rather pedestrian offering in which people would hear a greeting from me, and then they would record something, and then I would listen to it. Imagine how boring that was.

    I was lured by the siren's song of a text transcription of my phone messages. 

    Excerpt...

    It doesn't really work. It was good for a drinking game (we sat on our deck one night and all called my cell phone to see what would come through), but...

    Here are some of the messages I have recently received.

    From a business partner -- "Hey John, stomach ache calling back. She said, I just heard that he's actually right across the street from ha. That situation situation last night. That's scary stuff I'm in the office. Tom also told me this morning. You are hitting out California, so if that is. Case smiling. If and when you get, get down on the ground again if you could give me a call. I'd really appreciate it. Thanks so much and travel safe."

    Or this message from my sweet wife, although I don't remember talking to the chandelier about anything -- "Hi. This is a Will subscriber your wife. I think I don't know what the chandeliers response to your invitation was also and I've been out looking for a bike today. Yeah and. The thing So. What you would like to know. As far as places for Tuesday. The Big, hey, you're the only other ones I can come up with the bike was. Sam and I think. Bye honey."

    But my best ones always came from a Norwegian colleague -- 

    "All, Noel Noel Doodle, iron out. So we are email regarding ad revenues. Of the diction the rest of the year. All you have the impression I don't know why. That's pretty sure what's going to call for speculation. If not, although i'm go through the different numbers or call the phone thing, let me know what you prefer. Cheers. Bye."

    "Hi John, out to the White I ate 13 it. If you wanted to tell you a before my phone cooler today configuration for Wednesday meeting. Can you think golf Well, you're not cool. So, if you'd like. Re-dig current community site. So discussion on Wednesday. We called George will be and will to be duplicated over on cycle from Drupal let you know it's you know what should be in through the process. So, yeah. But all of us a call back to that meeting visited at least off. This is what you'd like to use the don't bike and receiver, Greg okay. If you need to call me on my neck based on hold. Pick up, it's about all the times kind of going to be at work, so I'm gonna call you could. Cheers. Bye."

    I'll miss you, Google Voice.

    -----

    A couple of recent SlideShare presentations, just FYI...

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    Posted at 04:40 PM in Industry statistics and research, Web 2.0 | Permalink | Comments (3) | TrackBack (0)

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    August 20, 2010

    After Google Wave, Where Will Google Go Re Social Media? -- Google Me

    To give credit where credit is due, saw this originally on Gina Trapani's blog, Smarterware. 

    There's a lot of speculation in the wake of shuttering Google Wave about where Google will go next, especially with regards to Facebook-like functionality and the extendability of Facebook into realms beyond our immediate personal networks.

    Gina is scary smart about all things Google, so check out her post, What to Expect from "Google Me".

    Here's the original Google presentation that Gina references.  Worth looking about in terms of Google's vision...

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    Also, check out my posts on the E20 Community blog...

    Posted at 04:50 PM in Web 2.0 | Permalink | Comments (2) | TrackBack (0)

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    August 01, 2010

    From my E20 Expert Blog Column....

    Have you been to our E20 Community and ERM Community sites?  Here are some of my blogs posts from the E20 site...

    Enterprise 2.0 Beach Epiphanies -- I'm on vacation this week on the Outer Banks of North Carolina in a little town called Buxton at the tip of Hatteras Point. As a result, I've had a lot of time to ride my bike and sit on... read more

    Who the $%^&^% cares about the ROI of Enterprise 2.0? -- Who the $%^&^% cares about the ROI of Enterprise 2.0?   This is from the Chart of the Day on Twitter -- . This chart --... read more

    Streams and Pages and Apps, Oh My! -- I'm a big fan of the TWIG (This Week in Google) podcasts hosted by Leo Laporte and usually featuring Jeff Jarvis (author of What Would Google Do?) and Gina Trapani (author of The... read more

    Lessons from Microsoft on internal social engagement -- Christian Finn from Microsoft (and he could also be a stunt double for Steve Ballmer) gave an interesting presentation at the Enterprise 2.0 Conference on how they scaled their internal podcasting... read more

    Andrew McAfee Keynote -- 4 Key Enterprise 2.0 Tensions... -- I greatly enjoyed Andrew McAfee's keynote at the Enterprise 2.0 Conference. During the keynote, he discussed 4 tensions that currently exist in the E2.0 space.   Tension #1... read more

    "Social" behaviors and the 90-9-1 rule -- In 2006, Jakob Neilsen wrote in Alertbox about the 90-9-1 rule... "User participation often more or less follows a 90-9-1 rule: 90% of users are lurkers (i.e., read or observe, but don... read more

    Posted at 10:03 AM in Web 2.0 | | Comments (1) | TrackBack (0)

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    June 28, 2010

    We want your reviews of E20 and Records Management products!

    Share your experiences -- good, bad, and ugly -- with E20 and Records Management products.

    It will only take a few minutes. Just go to the links below, highlight the products you know, and give us your assessment.  The information you share will help all end users make smarter implementation decisions in the future.

    [A note: vendors out there -- DO NOT review your own products or those of your competitors -- we have ways of funding out who you are!]

    Records Management product survey -- http://www.zoomerang.com/Survey/WEB22AUJ4P8EMZ

    E20 product survey -- http://www.zoomerang.com/Survey/WEB22AUJDM8L4M

    Posted at 04:07 PM in Compliance and records management, Web 2.0 | Permalink | Comments (0) | TrackBack (0)

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